I love you Taco Bell, but your drive thru is making me uncomfortable.
When I pull into any other drive-thru, a voice comes through the box and thanks me for choosing their restaurant. The cheerful thank you is followed by “I’ll take your order whenever you’re ready.”
Not at Taco Bell.
I pull up to the speaker box in the drive thru. A voice comes through “How are you?”
How am I? What? I don’t know. I’m hungry. I mean.. I don’t know. Do I answer? Do I just order? I don’t really want a CONVERSATION. I just want a Taco. Maybe a bean burrito. Definitely a churro. Churro. Mmmm… Wait. How am I?
It throws me off. Every. Time.
I have Asperger’s, so I struggle with social niceties anyway. I’ve learned it is polite when someone asks how you are to say “Fine, thank you.” It is a pointless exchange. A waste of breath because the people asking usually do not care how you really are, yet we say it all day. How are you? Fine. Ugh.
Why Taco Bell? Why? Does your cashier REALLY care how I am today?
Why can’t your employees just say “Thank you for choosing Taco Bell! I’ll take your order whenever you are ready.” That’s a polite and honest exchange. The truth is, you want my order and my moolah. I want your tacos. It’s fair really. So why the facade?
The next time I pull up to Taco Bell and that voice warbles through the speaker and asks “How are you?” I may just answer honestly. I’m exhausted. I just finished a twelve hour shift. I am eating this meal in my car on my way home from work so my kids don’t get jealous that mom got Taco Bell while they had to eat a home-cooked meal. (Oh the horror). I’ve been taking care of everybody else all day long at work. I’m pooped out. I’ve been smiling and talking and being polite all day long and I’m done. I’m just DONE. I just want to scarf down my tacos and pray that I get more in my mouth than I do on my shirt. The last thing I want is another fake conversation.
I love you Taco Bell, but please… just take my money.
For those who think most people really “mean it” when they say “How Are You?” I give you this 🙂